RETURNS & REFUNDS
Do you accept returns?
We are happy to accept returns within 15 days of receiving your item in the following circumstances -
- The item has been purchased via the v4k website
- The item is returned in its original condition, unworn with tags
- The item is safely packed to avoid damage in transit and contains a copy of the return request as detailed below.
Do you offer free returns?
For all other international customers, If you have changed your mind about an item, we, unfortunately, do not offer free or local returns.
The cost of postage is not covered and therefore the choice of postage provider is down to you although we recommend posting at a location that can provide proof of postage receipt and an appropriate level of tracking/ insurance please keep hold of your proof of postage until your return has been completed.
If you have a faulty item please contact our customer services team at Info@v4k.store with your name and order number.
Please note that we are not responsible for damage caused by shipping companies. Every item ever shipped is carefully checked for faulty.
The cost of postage is not covered and therefore the choice of postage provider is down to you although we recommend posting at a location that can provide proof of postage receipt and an appropriate level of tracking/ insurance please keep hold of your proof of postage until your return has been completed.
If you have a faulty item please contact our customer services team at Info@v4k.store with your name and order number.
Please note that we are not responsible for damage caused by shipping companies. Every item ever shipped is carefully checked for faulty.
My item is faulty but my purchase date was more than 2 months ago - is there anything I can do?
Unfortunately, we are unable to provide a replacement or refund if the item was purchased more than 2 months ago unless you’re able to demonstrate that the item was faulty when you received it.
How long will my refund take?
Please allow up to 21 days to receive your refund. The refund will be made to the same payment method used in your original purchase.
I have been refunded less than my original payment amount - why is this?
We will always refund the original payment amount for all items meeting the refund criteria. If you have changed your mind about your item, your shipping costs will not be refunded. If you are paying in a currency other than USD, exchange rates can fluctuate between the time of purchase and refund which may impact your refund amount.
