RETURNS & REFUNDS
Do you accept returns?
We are happy to accept returns within 15 days of receiving your item in the following circumstances -
- The item has been purchased via the v4k website
- The item is returned in its original condition, unworn with tags
- The item is safely packed to avoid damage in transit and contains a copy of the return request as detailed below.
Do you offer free returns?
For all other international customers, If you have changed your mind about an item, we, unfortunately, do not offer free or local returns.
The cost of postage is not covered and therefore the choice of postage provider is down to you although we recommend posting at a location that can provide proof of postage receipt and an appropriate level of tracking/ insurance please keep hold of your proof of postage until your return has been completed.
If you have a faulty item please contact our customer services team at Info@v4k.store with your name and order number.
Please note that we are not responsible for damage caused by shipping companies. Every item ever shipped is carefully checked for faulty.
The cost of postage is not covered and therefore the choice of postage provider is down to you although we recommend posting at a location that can provide proof of postage receipt and an appropriate level of tracking/ insurance please keep hold of your proof of postage until your return has been completed.
If you have a faulty item please contact our customer services team at Info@v4k.store with your name and order number.
Please note that we are not responsible for damage caused by shipping companies. Every item ever shipped is carefully checked for faulty.
My item is faulty but my purchase date was more than 2 months ago - is there anything I can do?
Unfortunately, we are unable to provide a replacement or refund if the item was purchased more than 2 months ago unless you’re able to demonstrate that the item was faulty when you received it.
How long will my refund take?
Customs and Tax Obligations
Please allow up to 21 days to receive your refund. The refund will be made to the same payment method used in your original purchase.
I have been refunded less than my original payment amount - why is this?
We will always refund the original payment amount for all items meeting the refund criteria. If you have changed your mind about your item, your shipping costs will not be refunded. If you are paying in a currency other than USD, exchange rates can fluctuate between the time of purchase and refund which may impact your refund amount.
We care about your satisfaction with your purchases in our store. If for any reason you are not satisfied with the product, please review our return policy:
Returns and Exchanges You can return or exchange the product within 14 days from the date of receipt, provided that the product has not been used, retains its original appearance, packaging, tags, and has not been damaged in any way that affects its consumer properties.
How to Return a Product To return or exchange a product, please contact us via the form on our website or by phone within 14 days of receiving the product. We will guide you on how to send the item back. The return of the product is at your expense, unless otherwise specified by law.
Refunds After receiving the product and verifying its compliance with the return conditions, we will refund the payment to your account used for the purchase within 10 working days. Products cannot be exchanged once returned.
Returns and Exchanges You can return or exchange the product within 14 days from the date of receipt, provided that the product has not been used, retains its original appearance, packaging, tags, and has not been damaged in any way that affects its consumer properties.
How to Return a Product To return or exchange a product, please contact us via the form on our website or by phone within 14 days of receiving the product. We will guide you on how to send the item back. The return of the product is at your expense, unless otherwise specified by law.
Refunds After receiving the product and verifying its compliance with the return conditions, we will refund the payment to your account used for the purchase within 10 working days. Products cannot be exchanged once returned.
Client's Responsibilities for Customs Clearance In some cases, depending on the destination country, the client is required to provide the necessary documents for customs clearance of the parcel. We recommend staying alert for notifications from the postal service or customs authorities.
Payment of Taxes and Duties In some countries, additional taxes and duties may apply to the goods you purchase. These costs are the responsibility of the client. We are not liable for any customs fees or taxes that may be applied upon delivery.
Lack of Notification If you have not received a delivery notification, you are responsible for contacting the postal services or customs authorities to resolve the issue. We cannot control the delivery or customs clearance process, so it is important to act promptly in case of any delays.
Parcel Held by Customs If your parcel is held at customs and cannot be delivered, you may collect it directly from customs if local laws allow it. We are not responsible for any delays or additional costs related to customs procedures.
Payment of Taxes and Duties In some countries, additional taxes and duties may apply to the goods you purchase. These costs are the responsibility of the client. We are not liable for any customs fees or taxes that may be applied upon delivery.
Lack of Notification If you have not received a delivery notification, you are responsible for contacting the postal services or customs authorities to resolve the issue. We cannot control the delivery or customs clearance process, so it is important to act promptly in case of any delays.
Parcel Held by Customs If your parcel is held at customs and cannot be delivered, you may collect it directly from customs if local laws allow it. We are not responsible for any delays or additional costs related to customs procedures.
