ORDERS & DELIVERY

STANDARD SHIPPING

We have pieces in stock or
MADE TO ORDER
1-10 business days, depending on a piece and queue

All items produced in Tbilisi, Georgia or Novosibirsk, Russia

SHIPPING:
EU: from 20 $
Rest of the world: from 20 $

Price of delivery depends on weight of a parcel*

Standard shipping
1-2,5 weeks

What is a pre-order?

I have been asked to pay a duty fee to receive my delivery - what is this for?

​Some countries charge a duty or tax on packages imported over a certain value. If your v4k order exceeds the maximum amount, you may be asked to pay a duty fee to receive your order. Please check your country's tax specifications prior to placing your order, as v4k cannot be held responsible for any tax payments.

In pre-orders, you can pre-buy items that have not been realized yet but are about to be. Pre-orders do not count on items that already have been in stock or sold.

Is there a risk of catching COVID-19 from a parcel?

The latest guidance and advice suggest that the risk is very low as the virus does not survive outside of the human body for more than 24 hours. We would always recommend following the government's advice which is to wash your hands after touching the parcel and recycling (or disposing of) of the external packaging.

Why don't you offer untracked shipping?

Unfortunately, we are currently unable to offer untracked shipping due to a high number of orders going missing in transit. We want to ensure all orders reach customers as quickly and efficiently as possible.

How long will my parcel take to get to me?

Our current processing time to create an order from scratch is 5-14 working days (Monday-Friday), not including the day the order was received.
The information provided is for guidance in the event of no significant delays.

Once your parcel has been dispatched from our warehouse, it will take:
Georgia/Russia- 2-5 Days
Rest of World: 3-21 working days
(Working days are Monday to Friday, excluding Holidays)

Orders placed as part of a "Pre-Order" will be despatched in line with the advertised dates/ Information provided in the order confirmation email.

Where is my order?

Once you have placed your order, we will send you an order confirmation email with your tracking link so you can see the status of your order.

I haven’t received a confirmation email and I placed my order over 24 hours ago, what shall I do?

These sometimes go into the spam/junk folders so please check this first and if you still do not have it, do email customer service at v4kdesign@gmail.com with your name and they will be able to help locate your order details.​

​My tracking number isn’t working, what shall I do?

Please allow 24 hours for your tracking number to activate as the number may not be valid until your order is picked up by the courier. If it's still not working, please contact v4kdesign@gmai.com with your name and order number.

My items still haven’t been shipped and I haven’t received a refund, what shall I do?

Please contact v4kdesign@gmail.com with your name and order number.

Can I change my order?

We cannot guarantee that we will be able to change any orders due to the quick processing time of our fulfillment team please contact v4kdesign@gmail.com as soon as possible with your order number and requested amends and we will do our best to help you.

​What payment methods do you accept?

You can purchase on our website using a debit or credit card including or Paypal

Which currency will I be charged in?

We currently support USD for our customers. For international currencies, please note that your bank and payment method may apply the corresponding conversation rate of the currency you choose, and additional processing fees.

My discount code is not working?

Please contact v4kdesign@gmail.com with your name and details of the discount code you are trying to use.
For discount codes on Pre-Orders please see Pre-Order details below.

​Can I change my email or shipping address?

Yes! Send an email to v4kdesign@gmail.com with your updated details and a member of the customer service team will get this updated for you. You will then receive an updated pre-order confirmation email.

Is my payment information safe?

Payment information is processed securely. No card details are transferred to or held by v4k. All transactions take place via connections secured with the latest industry-standard security protocols.

I have canceled my pre-order. How long will it take until I receive my refund?

Once you have canceled your pre-order, your refund will be processed within 3-5 business days.

I have asked for a refund. How will I be refunded?

Refunds are issued back to the debit or credit card or PayPal used at checkout. Refund must be asked within 24 hours from the moment of making the order.

URGENT ORDERS

For urgent orders write to our mail: v4kdesign@gmail.com
Or instagram: @v4k_design

Express shipping (from 2-6 business days)- from 45$
DHL Express (from 4-5 business days)- from 65$

available only for pieces in stock in Tbilisi, Georgia

DELAYS

We always try to make our best to deliver your parcel as soon as possible,
But remember that the work of post doesn’t not under our control, so there can be delays,
We always help to find a solution
Write to our mail v4kdesign@gmail.com
For any questions